Where We Deliver
Most of our customers are in the United States and Canada, and our shipping is built around them. We also deliver to the United Kingdom and across Europe, and to selected destinations in Latin America, the Middle East, Asia, Africa and the Pacific.
Whether we can reach a particular address is decided at checkout. Enter your delivery address and every service available to you is shown with its price before you pay. If nothing is shown, we are not able to send to your country at present. Email support@husvannin.com if you would like us to check.
Duties Paid Shipping to the United States and Canada
Orders to the United States and Canada travel Delivered Duties Paid (DDP). Duties and import taxes are settled at checkout, and your parcel is cleared through customs while it is still in the UK.
You have nothing more to pay when it arrives: no customs bill, and no brokerage or collection fee from the courier. That matters most in Canada, where charges like these on imported parcels are common. Because customs is dealt with before your parcel leaves us, it is also far less likely to be held up on the way to you.
We use the same duties-paid service for the European Union, Switzerland, Australia, New Zealand, Singapore, Israel and the Gulf states.
Shipping Costs
Delivery charges depend on the destination and on the weight of your order. The price of each service is shown at checkout before you pay, and for duties-paid destinations the total you pay at checkout includes the duties and import taxes.
Processing Time
Orders are usually dispatched within 24 hours of being received. The warehouse works Monday to Friday, excluding bank holidays, so an order placed at the weekend goes out on the next working day.
Delivery Times
Delivery times to the United States, Canada and other international destinations depend on the destination and the service you choose at checkout. Within the United Kingdom and the Isle of Man we send by Royal Mail, and delivery usually takes 2-4 business days after dispatch. Delivery can take longer during busy periods or for reasons outside our control, such as weather.
Customs, Duties and Taxes
If your order travels duties paid (see above), there is nothing further to pay on arrival. Orders to other countries outside the United Kingdom travel with duties unpaid, and may attract import duties, taxes or handling fees in the destination country. Those are payable by you on arrival, and we have no control over the amounts or how they are applied. Please check your own country's rules before ordering if you are unsure.
Shipping Restrictions
Our products contain nicotine, and the laws covering their sale and import differ from country to country. We comply with all applicable regulations, and we may be unable to ship to certain locations even within our delivery area. We reserve the right to cancel orders that cannot be legally fulfilled, and we will refund you in full if that happens.
Order Tracking
Once your order has been dispatched you will receive a confirmation email with tracking information where available.
Lost or Delayed Parcels
If your order hasn't reached you six weeks after we dispatched it, we treat it as lost and give you a full refund, shipping included, with no questions asked. The one exception is a parcel held by customs, covered below. We also refund in full if your order arrives damaged or we made a mistake with it. If it's been less than six weeks, email us at support@husvannin.com and we'll find out where it is with the carrier.
Parcels Held or Refused at Customs
A parcel held or refused by customs in your country is usually sent back to us rather than lost. When that happens, we refund the price of the goods once the parcel is back with us. Shipping is not refunded. For orders to the United States, the refund leaves out the import tariff included in our US prices. If your parcel has been held at customs for a long time with no news, email us at support@husvannin.com and we'll look into it with you.
Contact
For any shipping enquiries, please email us at support@husvannin.com